Support
Contact TN Shop support, with quick help for store owners, staff and technicians using the app.
1. Contact
| Channel | Details |
|---|---|
| Hotline / Zalo | 0356589821 |
| [email protected] | |
| Support hours | 8:00 – 21:00 (GMT+7) every day, including Sundays |
| Operator | Nguyễn Trọng Nghĩa |
| Address | 579 Hồng Hà, Phường Hồng Hà, Hà Nội |
When contacting us, please include your store name and sign-in phone number. Never send passwords by email or message.
2. TN Shop app for technicians
- The app is for technicians of stores that use TN Shop. Accounts are created by the store owner or manager on the web admin; there is no sign-up in the app.
- Sign in with the phone number and password your store gives you. If you sign in with a temporary password you must change it first.
- Forgot your password: ask your store owner or manager to reset it on the web admin. Store owners who forgot their password can contact us above.
- Store owners, managers, sales staff and warehouse staff use the web admin at trongnghiasoftware.com.
3. Reporting abusive content in messages
- Long-press a message → “Report message” and choose a reason (spam, harassment, inappropriate content, scam…).
- In a customer conversation: ⋮ menu → “Block customer” so the customer can no longer send messages there.
- Reports are reviewed by the store owner and TN Shop within 24 hours: offending content is removed and the sender blocked; serious violations lead to account suspension.
- Some profanity is masked automatically in messages.
4. Account & data
- Delete your account in the app: Me → Delete account. Without the app, see Delete account & data.
- How we handle data: Privacy Policy. Rules of use: Terms of Service.