Terms of Service

1. Definitions

• “TN Shop”: the computer store management software, including the web and mobile apps, developed and operated by Nguyễn Trọng Nghĩa (“we”).
• “Store”: the organisation or household business registered to use TN Shop; its representative is the store owner.
• “User”: the store owner and staff given accounts by the owner (manager, cashier, stock keeper, technician…).
• “Store's customer”: a person who buys from, leaves a device for repair with, or uses the services of a Store; they may look up tickets and warranties on the public pages.
• “Store data”: all data that the Store and its Users enter into TN Shop.

2. Acceptance of terms

By registering for a trial, logging in or continuing to use TN Shop, you confirm that you have read, understood and agree to these Terms and the Privacy Policy. The person registering on behalf of a Store warrants that they are authorised to bind the Store to these Terms.

3. Accounts & permissions

• The owner account is activated after we verify the registration details. The owner creates staff accounts and assigns one of 6 roles.
• Each account is for one person. Do not share passwords; change your password immediately if you suspect it has been exposed.
• The owner is responsible for actions taken by the accounts they create and must lock the accounts of staff who leave.
• Notify us within 24 hours if you discover unauthorised access.

4. Plans, trial & payment

• Fees, billing cycle and invoicing are set out in the quotation or signed contract.
• When the trial ends or payment is overdue, the account is suspended. After 7 days overdue, the Store can only view and export data; the public lookup pages for customers keep working.
• Fees paid are non-refundable, unless the fault is ours or both parties agree otherwise.

5. Data ownership

Store data belongs to the Store. We process it only to provide the service under the Privacy Policy, and we never sell it or use it for advertising. The Store may export its data (Excel) at any time while using the service and for 30 days after termination.

6. Permitted use & prohibited conduct

You agree not to:

• Use TN Shop to trade in prohibited, counterfeit or untraceable goods.
• Upload content that is illegal or infringes others' privacy or intellectual property.
• Scan, attack or interfere with the system; copy or reverse engineer the software.
• Collect customer data without consent as required by personal data protection law.
• Create multiple trial accounts to avoid paying fees.

7. Documents printed from the software

Retail invoices, repair tickets and warranty cards printed from TN Shop are the Store's internal documents and are not e-invoices under tax regulations. The Store is solely responsible for issuing e-invoices and filing taxes as required.

8. Service quality & support

• We strive to keep the service running continuously and back up data daily. Scheduled maintenance is announced at least 24 hours in advance and preferably outside business hours.
• Support is available by hotline, Zalo and email from 8:00 to 21:00 every day (GMT+7).
• We may update, add or adjust features to improve the service.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect damages, lost profits or business interruption arising from: network or Store equipment failures; User errors; or force majeure events. Our total liability for compensation (if any) shall not exceed the service fees the Store paid in the most recent 3 months.

10. Suspension & termination

• The Store may stop using the service at any time by notifying us.
• We may suspend or terminate accounts that seriously breach these Terms after giving notice, except where immediate action is needed to protect the system or is required by a competent authority.
• After termination, data is kept for 30 days so the Store can export it, then deleted according to the data deletion process.

11. Intellectual property

The software, interface and the “TN Shop” and “TN Software” trademarks are our property. The Store is granted a non-exclusive, non-transferable licence to use them for the duration of the service.

12. Changes to these terms

For material changes, we notify you in the app and via the owner's email/Zalo at least 15 days before they take effect. The version history is kept at the end of this page.

13. Governing law & disputes

These Terms are governed by the laws of Vietnam. Disputes shall first be resolved by negotiation; if not resolved within 30 days, either party may bring the matter before the competent court where we are headquartered.

14. Contact information

Version history